Multi-Year Accessibility Plan

Skyline Group of Companies Multi-Year Accessibility Plan

Date: December 6, 2022

Message from the CAO

As part of Skyline Group of Companies’ (“Skyline”) commitment to build strong, supportive, and sustainable communities across Ontario, we recognize the importance of creating a barrier-free environment for our employees, investors, tenants, vendors, and community partners. . Our  2022-2027 Multi-Year Accessibility Plan aims to ensure that we create and maintain an equitable and inclusive experience that is free from discrimination and exclusion from basic needs for anyone who interacts with Skyline.

We are proud to share our achievements and continued efforts in ensuring accessibility is integrated into everything we do.


Martin Castellan
Co-Founder & Chief Administrative Officer,
Skyline Group of Companies


Introduction and Commitment

Skyline strives to meet the needs of its stakeholders with disabilities and is working to remove and prevent barriers to accessibility. We are dedicated to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005.

Our Multi-Year Accessibility Plan outlines our commitments to:

  • Provide accessible and equitable customer service in a manner that respects the dignity and independence of persons with disabilities.
  • Provide persons with disabilities the same opportunities to access and benefit from Skyline’s services.
  • Communicate with stakeholders with disabilities in a manner that best considers that person’s accessibility needs.

Our Multi-Year Accessibility Plan was created under the requirements of the Integrated Accessibility Standards Regulation (IASR) and demonstrates how Skyline will play a role in making Ontario an accessible province for all Ontarians. It will be revisited and updated at least once every five (5) years.

We welcome questions and feedback regarding our Multi-Year Accessibility Plan and encourage our stakeholders to learn more about our commitments by reviewing our Accessible Customer Service policy.


Customer Service

Skyline is committed to providing exceptional customer service to all our customers, including those with disabilities. We strive to give persons with disabilities the same opportunity to access and benefit from the services we provide every day. We the following steps to ensure we are providing our services in a way that respects the dignity and independence of persons with disabilities:

  • Review and update our Accessibility Policy to reinforce and promote requirements and criteria that support accessible customer service.
  • Update all applicable policies and procedures to reflect changes or advancements in accessibility legislation, as applicable.
  • Ensure persons with disabilities who require accommodation, alternative formats, communication supports, or use assistive technology will not be charged a fee or be responsible for additional costs related to accessing Skyline’s investment products, services, information, and facilities.


Information and Communications

Skyline is committed to making our information and communications accessible to persons with disabilities. We will consult with persons with disabilities to determine their information and communication needs.

We have taken the following steps to ensure all public-facing websites and web applications meet or exceed the Web Content Accessibility Guidelines (WCAG) standards outlined in the IASR:

  • Readily notify the public of alternative formats and accommodations, where available, and maintain a formal process to provide the alternative format or accommodation efficiently and within a reasonable timeframe.
  • Make all reasonable effort to provide notice of planned or unplanned temporary disruptions to our services and facilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. Notice may be provided through various methods/channels, depending on the circumstances, and include postings in common areas or other areas at a residential building, on our website, and by any other means that will reasonably ensure that the notice reaches those persons potentially affected by the temporary disruption in a manner that is accessible to them. We recognize that temporary disruptions may occur due to reasons outside our control or knowledge, and therefore advance notice may not always be possible, especially in the case of an emergency.
  • Ensure feedback processes are accessible to persons with disabilities upon request.
  • Provide contact details for the Skyline employee(s) who should receive and coordinate responses to feedback.



Skyline is committed to fair and accessible employment practices. We will provide reasonable accommodation and notify the public and employees that, when requested, we will accommodate persons with disabilities during the recruitment and onboarding processes.

Any candidate, current employee, or Skyline contractor shall be proactively notified of available accessible accommodation and provided with accessible formats or alternatives:

  • During the recruitment and selection process.
  • During the offer of employment or offer of contract process.
  • During the onboarding process.
  • During the duration of employment with Skyline, where required.
  • When providing information that is needed to perform a job or fulfill a scope of work.

We will take the following steps to develop individual accommodation plans and return to work policies for employees that have been absent due to a disability:

  • Meet with the individual to determine their accommodation needs.
  • Provide reasonable accommodation wherever and whenever possible and in a timely manner.
  • Revisit accommodation solutions if/when needs change.
  • Prepare individualized emergency response information.
  • Take steps to prevent and remove other accessibility barriers identified.


Performance Management, Career Development, & Redeployment

Skyline will take the following steps to ensure the accessibility and accommodation needs of our employees with disabilities are considered for our performance management, career development, and redeployment processes:

  • Review and revise performance management, career development, and employee redeployment policies, where necessary.
  • Readily provide employees with disabilities alternative formats and accommodations using an efficient and responsive process.
  • Develop targeted training for Human Resources on the accommodation changes to applicable policies and processes.
  • Communicate revised policies and processes to all employees.



Skyline will take the following steps to provide training on the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to persons with disabilities:

  • Provide training to all Ontario employees on AODA and on the Human Rights Code as it relates to persons with disabilities.
  • Train every employee within three (3) months of being hired and provide training in respect of any changes to applicable accessibility policies.
  • Require all existing Skyline employees to take AODA training on a scheduled basis as part of our annual refresher training mandates. This course will be managed and updated as necessary to reflect any changes or advancements in accessibility law.
  • Maintain up-to-date records of accessibility training provided.


Design of Public Spaces

Skyline will meet the Accessibility Standards for the Design of Public Spaces when building or making major changes to public spaces and will put procedures in place to prevent service disruptions to the accessible areas of our public spaces.


Contact Information

For more information on this accessibility plan, please contact us at:

Skyline Group of Companies,
Human Resources Department

5 Douglas Street, Suite 301, Guelph, Ontario, N1H 2S8

Phone: (519) 826-0439
Send an email using our form


Our accessibility plan is publicly posted at:

Standard and accessible formats of this document are available on request from:

Skyline Group of Companies,
5 Douglas Street, Suite 301, Guelph, Ontario, N1H 2S8

Phone: (519) 826-0439
Send an email using our form

Accessibility Form

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